Privacy Policy

1. Who We Are

This Privacy Policy applies to silkspanner.com (the "Site"), operated by Silk Spanner, with a registered address in Goa, India ("Silk Spanner", "we", "us"). This policy explains what personal data we collect, why, how we use it, and what rights you have over it.

2. Data We Collect

2.1 Information You Provide Directly

When you use our contact form, we collect:

• Name
• Email address
• Message content (optional)
• Your selection for "How did you find us?"

If you subscribe to our newsletter, we additionally collect your email address (and any preferences you provide) via The Ledger by Silk Spanner.

2.2 Information Collected Automatically

Through cookies and similar technologies, we and our third-party providers collect:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time on page, referral source)
• Advertising identifiers, where consent is given, used for Google Ads campaign measurement

3. Cookies and Consent Management

We use Cookiebot (by Usercentrics) as our consent management platform. On your first visit, Cookiebot presents a banner allowing you to accept or reject non-essential cookies before they are set. Where you have not given consent, non-essential cookies (analytics, advertising) are blocked from firing.

We use the following categories of cookies:

• Necessary — required for the Site to function; cannot be switched off.
• Preferences — remember choices such as language or region.
• Statistics — help us understand how visitors use the Site (e.g. Google Analytics).
• Marketing — used to measure and target advertising (e.g. Google Ads, via Google Tag Manager).

We use Google's Consent Mode to adjust how Google tags (Analytics, Ads) behave based on the consent choice you make.

4. Legal Basis for Processing

Where GDPR applies to you, we rely on the following legal bases:

• Consent — for non-essential cookies, advertising, and newsletter communications.
• Legitimate interests — to respond to inquiries submitted through our contact form and to maintain and secure the Site.
• Legal obligation — where processing is required to comply with applicable law.

Where the Digital Personal Data Protection Act, 2023 (India) applies to you, we process your personal data only on the basis of your explicit consent, obtained for the specific purpose stated at the point of collection, or another basis permitted under that Act.

5. How We Use Your Information

• To respond to inquiries submitted through our contact form.
• To send newsletter or marketing communications, where you have opted in.
• To measure and improve Site performance and content.
• To measure the effectiveness of our advertising campaigns.
• To comply with legal obligations.

We do not sell your personal data.

6. Third-Party Recipients and International Transfers

We share personal data with the following categories of service providers, strictly to the extent needed to provide the Site and its features:

• Usercentrics / Cookiebot — consent management
• Google (Analytics, Ads, Tag Manager) — analytics and advertising measurement
• The Ledger by Silk Spanner — newsletter delivery
• Our website hosting and infrastructure providers

Some of these providers may process data outside your country of residence, including in the United States. Where this involves a transfer of data out of the European Economic Area, we rely on safeguards such as Standard Contractual Clauses or the provider's own certified transfer mechanism.

7. Data Retention

We retain contact form submissions for 24 months from the date of last contact, unless a longer period is required by law or an ongoing business relationship. Newsletter data is retained until you unsubscribe. Cookie consent choices are stored for the duration set by Cookiebot (default 12 months) and re-requested thereafter.

8. Your Rights

8.1 If GDPR Applies to You

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data.
• Restrict or object to certain processing.
• Request portability of your data.
• Withdraw consent at any time, without affecting prior processing.
• Lodge a complaint with your local data protection supervisory authority.

8.2 If the Indian DPDP Act Applies to You

• Obtain a summary of the personal data we hold about you and the processing activities carried out.
• Request correction, completion, updating, or erasure of your personal data.
• Nominate another individual to exercise your rights in the event of death or incapacity.
• Withdraw consent at any time.
• Raise a grievance with our Grievance Officer, and thereafter with the Data Protection Board of India.

To exercise any of these rights, contact us at collab@silkspanner.com.

9. Children's Data

The Site is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected on this page.

12. Contact Us / Grievance Officer

For any questions about this Privacy Policy, or to exercise your data protection rights, contact:

• Email: collab@silkspanner.com
• Grievance Officer: Silk Spanner Legal Officer